Why do I need to access a Portal?
It is imperative that you provide us with valuable feedback on the design work we are delivering. In order to reduce the cost of our service, we need you to apply comments on your designs, so that we know what to do next, and can move forward towards completion of your projects.
Can’t we just have a phone call? Of course, but phone calls require the time of a Project Manager (PM). PMs are not always available to have a discussion. There are several things that they could be occupied with, such as:
- They could be on the line with another customer
- They could be writing or reading an important email
- They could be away from their desk
- And so on…
There are several ways you can access your Portal.
- Accessing your Portal via a comment notification email
- Accessing your Portal via a weekly update email
- Accessing your Portal via a saved bookmark
- Accessing your Portal via your Portal Activity page
Accessing your Portal via a comment notification email
- If you go to your email inbox and search “made a new comment on”, you will see a list of Portal comments.
- If you search for emails from “firstname.lastname@example.org”, you will see a list of Portal comments.
- If you search from the sender “Portal”, you will see a list of Portal comments.
The list will look something like this:
Next, open up one of these emails. You will find a button that says “View comment”.
Once you click this “View Comment” button, you will be taken directly to your portal. However, sometimes it asks you for a password. If it asks you for a password, you have to delete the access token from the end of the URL. (See blue highlighted area below)
Accessing your Portal via a weekly update email
- Another way to access your Design Portal is to search your email inbox for “We’ve updated your designs”.
Note: This method is a bit more reliable because there is no access token in the URL of this button.
Next, open up one of these emails. You will find a button that says “See My Portal >”.
Once you click this button, you will be taken directly to your Portal.
Accessing your Portal via a saved bookmark
Please remember to save this to your bookmarks, so that you can open it up easily at any moment.
The URL should look something like this:
Accessing your Portal via your Portal Activity page
If you are already logged in, or are able to login, you will be able to view your Portal Activity.
Your Portal Activity page shows a timeline of all comments left on your Portal here:
Note: It may take 60 seconds to fully load.
Next, hover over each comment, and you can see that you can click on each comment and be taken directly to that comment.
How to reset my password to my Portal.
Sometimes you are sent to a login and you don’t know your password.
You can reset your password independently here:
Note: Please remember to save your password somewhere safely.
Learn how to use your Portal.
Alternative ways to provide feedback
There are other ways to provide feedback:
- Email a screenshot from either a Mac or a PC
- Email a screenshot with drawing from an iphone
- Book a phone call
Email a screenshot from either a Mac or a PC
Let’s face it, learning how to take a screenshot will improve your communication skills forever. This skill is a total game changer. You can use it to show errors, areas of discussion, or examples of things you found on the internet which you liked. Once you have taken the screenshot, you can then email it to email@example.com with an additional message, and we will take care of your task for you.
Learn how to create a screenshot from a Mac here
Learn how to create a screenshot from a PC here
Email a screenshot with drawing from an iphone
Another excellent way to provide quick feedback when viewing something from a mobile device is to markup a screenshot and email it to firstname.lastname@example.org.
Learn how to markup screenshots on your iPhone
Book a phone call
If you are a verbal communicator, you may book a call at a time that is convenient for you here.
Note: We charge 75 cents per minute for phone conversations.